Returns & Exchanges
You have the right to withdraw from your purchase within 14 days in accordance with EU consumer law. In addition, we offer an extended return period of 30 days, provided that the conditions below are met.
Please include the completed return form and ensure that the items are packed in protective packaging.
We accept returns within 30 days, provided that garments are unused, returned in original condition, with original packaging intact and all hangtags attached. Returned swimwear without the protective hygiene label will not be accepted, and no refund will be issued for any items that are not accepted. Bad for you, bad for us and bad for the planet. Your returned items might be your best friend’s next order so treat our garments, mother earth and your friends as you would like to be treated.
If a return requires additional handling (e.g. when more than 80% of an order containing more than 6 items is returned, or when items require repackaging), a handling fee of up to 20 USD will be deducted from the refund.
Warranty claims must be approved by us at [email protected] before any return is made.
Refunds are issued to the original method of payment or deducted from your invoice once the return has been received and approved by us.
Any deductions are applied in accordance with applicable consumer law.
Return freight cost
International - DHL Express or UPS: 20 USD
In case you need to print our return info slip, click here.
Return adress:
Valhall Logistik AB
Industrigatan 7
666 31 Bengtsfors
Sweden
[email protected]
Please contact our Customer Service here to get a return freight slip, and inform us which products you would like to return.
Return adress:
Valhall Logistik AB*
Industrigatan 7
666 31 Bengtsfors
Sweden
[email protected]
*Returns sent without our return label are shipped at the customer's risk.
Any questions? Contact us here.
Purchases
An order confirmation will be sent to your email address once your purchase is complete (please check your spam folder if you have not received it within a few minutes).
Due to fast order processing and shipping, we are unable to cancel or modify orders once they have been placed. If you wish to return your order, please do so in accordance with our return policy after delivery.
We reserve the right to correct pricing errors, inventory discrepancies, or other mistakes that are beyond our control.
Delivery
We normally ship your order the following business day. If you have not received a tracking number by email, please use our contact page.
If your order does not fit in your mailbox, you will be notified and can collect it from your nearest pickup location.
If a package is not collected or cannot be delivered due to invalid address information and is returned to us, we reserve the right to charge a fee of 20 € to cover return shipping, handling, and administrative costs.
If you have questions, please contact us via our chat.
Payment
Pay fast and securely with Klarna, which supports VISA and MasterCard debit and credit cards, or use PayPal to pay securely with your PayPal balance, credit card, or bank account.
All transactions are encrypted using 128-bit SSL technology and handled according to the highest security standards. No credit card information is stored by us.
Information and terms for Klarna Checkout can be found here.
Information and terms for PayPal can be found here.
Personal data
We process your personal data in order to fulfill your order, manage delivery, and provide customer service.
If you have chosen to receive marketing communications from us, you may unsubscribe at any time via the link provided in our emails.
In accordance with the General Data Protection Regulation (GDPR), you have the right to request access to the personal data we process about you, as well as to request correction or deletion of inaccurate or unnecessary data.
We do not sell personal data. In certain cases, personal data may be shared with trusted third parties where necessary to provide our services, such as delivery partners or review platforms.
Force Majeure
We are not liable for delays or failure to fulfill our obligations caused by circumstances beyond our reasonable control. Such circumstances include, but are not limited to, war, natural disasters, labor disputes, government decisions, or similar events that could not reasonably have been foreseen.
In such cases, we are released from our obligations for as long as such circumstances persist.