Free shipping! 2-4 days delivery | Duty & VAT/GST included

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Purchases

An order confirmation will be sent to your e-mail address when your purchase is complete (Please check in your spam-filter if you haven't received it within a couple of minutes). You can cancel your purchase until we have shipped your order. We reserve the right for unsold products / other errors that are beyond our control.

 

Delivery

We ship your order the following day. If you haven't received a tracking number by email, please use the contact page. If your order is too big to fit in your mailbox, you will be notified of your closest pickup center. In case of uncollected package, we charge a penalty of 20 €. Import charges can occur on shipments depending on local tax & import laws outside the EU. Contact us through our chat if you have questions.

 

Payment

Pay fast and securely with Klarna that supports VISA/MasterCard debit & credit card or use Paypal where you can pay securely with a PayPal balance, credit card, or bank account. All transactions are 128-bit encrypted and handled by the highest security standards available and no credit card information is stored by us.

Information and terms for Klarna Checkouts here.

Information and terms for Paypal here.

 

Returns & Exchanges

We accept returns within 30 days only if the garments are in original condition, original packaging and with hangtags attached or we will charge you 20 € / 200 SEK as the item won’t be re-sellable. Bad for you, bad for us and bad for mother earth. Your returned items might be your best friend’s next order from us so treat our garments, mother earth and your friends as you would like to be treated. Warranty claims must be approved by us before return. Refunds are issued to your card of purchase when received and approved.

Exchange freight cost with pre-paid freight slip
Sweden - Postnord: Free
EU - DHL Parcel Connect: Free
EU - DHL Express: Free
International - DHL Express: 10 €

Return freight cost with pre-paid freight slip
Sweden - Postnord: 39 kr
EU - DHL Parcel Connect 5 € 
EU - DHL Express: 5 €
International - DHL Express: 20 €

In case you need to print our return info slip, click here.

Return adress:
Valhall Logistik AB
Industrigatan 7
666 31 Bengtsfors
Sweden
customerservice@eivy.co

For questions, click here. 

 

Personal data & Force Majeure

When ordering, you agree that we store your information in our business. If you do not want information from us, you can easily cancel via a link in the email.According to PUL, you have the right to request the information we have about you and if it is incorrect or irrelevant to request correction/removal from our register. We do not sell/transfer personal data. Force Majeure In the event of war, natural disaster, labor market strikes, government decisions and comparable events beyond our control which could not reasonably be foreseen, and affect the entered into agreements and commitments on our part, which means that we cannot keep the said agreement/commitment, shall constitute due to the fact that we are relieved of our obligations to fulfill the said agreement.